How do you evaluate a new venue in three questions?

Before I even ring, I check the venue's safety score and protocols on here — if it's Venue-Confirmed with a dedicated fryer ticked, half those questions are already answered. Saves so many awkward phone calls.

I lead with 'would you feel comfortable serving someone with coeliac disease?' Their reaction tells you most of what you need to know — the good ones light up and give specifics, the risky ones get vague.